Vendor stores
Vendor stores are a major part of any marketplace. A store is the focal point of a Vendor’s presence on the marketplace and must showcase the Vendor’s brand, their products and services, their ratings and reviews and their service providers in order to develop trust and drive conversion.
Omnyfy Marketplace’s flexible Vendor Store design and capability suite delivers on these requirements and more, with beautifully designed stores that can be customised to suit the nature and requirements of your marketplace.
Stores offer different themes to cover service or product type marketplaces.
- Vendors get their own stores, a store is linked to a specific vendor business
- Vendors can create multiple locations, offices or warehouses under their account
- Vendors can sell products, offer services and take enquiries (depending on the marketplace configuration)
- Beautiful store layouts include product catalogue, service offerings, overview, location details, opening hours and selling policies
- Vendors have full control over their store information
Store management
Vendors have full control over their store and can publish business, location and contact information on their store. Vendors can also add logos and change the background banners of their store to highlight specific service or product offerings.
- Vendors can create products to sell or services that can be purchased or booked
- In services marketplaces, vendors can create professional service providers with calendars to accept bookings or appointments
- Vendors get secure access to the admin application with controlled roles (roles are controlled by Marketplace owners)
- Vendors can see only their orders within the system (split order)
- All vendor earnings, sales data, orders etc. are automatically split and processed by Omnyfy Marketplace
Order fulfillment
We believe that a powerful marketplace platform must also be easy for Vendors to use. Omnyfy Marketplace offers a comprehensive management interface for Vendors to receive orders and fulfill their orders with complete control over the pick-and-pack process.
Vendors can print out pick-and-pack slips and can choose to ship individual items within an order or the full order simultaneously.
Each time a change is made to the order, such as when it is ready for shipping and shipped, customers receive notifications, keeping them informed of the fulfillment process.
- Vendors will receive email notifications when they receive an order
- Orders are automatically split per vendor, so each vendor only sees their portion of the overall order
- Drop shipping support, each vendor ships only their component of the order
- Orders can be fulfilled independently – i.e. each vendor’s part of the order is tracked independently
- Customer receives notification each time a product within the overall order is shipped
Marketing and promotions
Omnyfy Marketplace brings the power of Magento 2 and its comprehensive promotions and marketing capabilities to a marketplace format. Every vendor on the platform has access to create customised discount and promotional codes that can be triggered automatically based on what a customer purchases, or by inserting a coupon code.
Omnyfy Marketplace is one of a handful of marketplace platforms to support multiple coupons at checkout, a vital feature that enables individual vendors to offer coupon codes to customers that can be stacked for bigger basket sizes and greater discounts.
- Vendors can import or manually create products within their catalogue
- Create custom promotions and pricing discounts for products in their catalogue
- Create custom coupon codes and shopping cart rules for only their products
- Comprehensive pricing management
- Special prices and time-bound (start and end-date) discounts for sales periods
Service booking and appointments
Powerful marketplace features that enables services bookings on your marketplace. Each vendor can create and manage service offerings including the creation of multiple service providers to deliver the service. Services and Appointments are fully configurable with pricing and time-frames. The module also includes calendar management, out of office management, front-end and back-end service booking and much more.
- Create and manage service offerings that can be booked by customers
- Vendors can create multiple offices per business
- Add practitioners or professional service providers to an office or location
- Create appointment calendars for service providers
- Customers can book appointments for themselves or others
Warehouse and inventory management
Designed to power Drop-Shipping marketplaces, Omnyfy Marketplace’s powerful multi-warehouse inventory management and fulfillment solution ensures that Marketplace Operators can drive maximum sales without having to carry any inventory. Sales can be routed to specific Vendor Warehouses using built-in rules or customised rules. Vendors can create and manage multiple warehouses with separate inventory management per warehouse.
Omnyfy Marketplace’s sophisticated split-cart technology picks the most suitable warehouse based on proximity, inventory and priority.
- Products can be assigned to one or more warehouses with available inventory
- Stock is shipped from the nearest warehouses to the order location or from a prioritised warehouse
- Enable back-orders or out-of-stock setting per product
- Low stock notifications
- Stock reports for warehouses
Ratings and reviews
Ratings and reviews help create trust in a marketplace. Omnyfy Marketplace’s Ratings and Reviews capabilities offer customers the ability to review the products and services offered by Vendors and automatically calculates an overall vendor rating based on the aggregate of all ratings.
- Customers can rate and review products
- All ratings are sent to the marketplace owner for moderation prior to appearing on the website
- Service ratings and reviews only after a customer has completed attending the appointment or has acknowledge service delivery
- Automated calculation of Vendor ratings based on service or product ratings
- Service provider professionals are rated independently from the service delivery (e.g. Service Rating and Service Provider rating)
Vendor dashboard and reports
Update Vendor Dashboard enable vendors to monitor and manage their stores on the Marketplace.
Omnyfy’s Vendor Dashboard system gives marketplace owners the ability to configure multiple Dashboard Modules that display key information and can be extended to display almost any data and information required for Vendors depending on the type of features and capabilities available to the Vendor – such as Quotes, Projects, Enquiries, Services and more.
- Comprehensive vendor dashboard with key information on store performance
- Total sales, top customers, best selling products, recent purchases and lifetime sales data
- Time line of sales by volume and value
- Sales and Service booking reports
- Earnings and payout reports
Vendor Sub-Vendor
Vendors often require the ability to create multiple users within their account to assist in the administration of their stores on the marketplace such as Product Management, Order Management, Finance Management, Sales Personnel to respond to quote requests etc.
The Sub-Vendor Account enables Marketplace Owners to define specific features that are available to each Sub-Vendor User Role to create customised Vendor User Roles for the marketplace.
Vendors can then create Sub-Vendors under their account for these specific roles.
The Sub-Vendor feature is now a default feature in Omnyfy V2 and V4.
- Marketplace Owners can create multiple unique Sub-Vendor User Roles
- Vendors can create Sub-Vendor accounts under their Vendor Store account
- Sub Vendors can login and manage specific aspects of the Vendor Marketplace Store relevant to them – including product management, quote responses, finance management etc.
- Sub-Vendors must be approved by the Marketplace Owner to gain access to the Marketplace
Vendor Invoices
Omnyfy supports multiple marketplace configurations including:
- Invoicing direct from Vendor (Native Marketplace)
- Invoicing as Marketplace Owner (Dropship Marketplace)
Omnyfy generates multiple invoices per order including:
- Vendor Invoice – Generated and available to Vendors on the marketplace for every order placed. The Vendor Invoice is from the Vendor to the Customer and is usable by Vendors in their own accounting.
- Customer Invoice: Invoice generated by the marketplace for every order. The Customer Invoice is split by Vendor for each Vendor from whom they purchase products or services on the platform
- Vendor Payout Invoice: Invoice generated every time a payment has been processed. The Vendor Payout Invoice is from the Marketplace Owner to the Vendor and includes the Fees and Charges (for Commission vendors) or the Wholesale Payout amount (for Wholesale Vendors) The Vendor Payout Invoice includes VAT charges on the commissions and wholesale payout amounts.
